The 6 Levers

Six strategic levers defined by research, learnings, and conversations – that when prioritized at the college and district level – will help us achieve our vision and deliver on our promise to Chicago’s students.

Exceptional Student Experience Exceptional Student Experience
Equity Equity
Economic Responsiveness Economic Responsiveness
Excellence Excellence
Collaboration Collaboration
Institutional Health Institutional Health

Exceptional Student Experience

Create an Exceptional Student Experience
We promise that every experience with City Colleges, from pre-admissions to completion, will be exceptional. Every student will be able to maximize their learning inside and outside the classroom, navigate our institution with ease, make significant progress towards their goals, and feel welcome and supported by all City Colleges employees.

Equity

Achieve Equity in Student Outcomes

We will become a “student-ready” and equitable institution that is designed for all students to thrive—especially those from historically and present-day marginalized communities.  We will equip students with the support and resources they need to succeed in the classroom and beyond.

Economic Responsiveness

Respond to the Economic Needs of the City

We will be forward-looking and agile in developing pathways and forging partnerships that unlock transformational career opportunities for City Colleges students and fuel the Chicago workforce with talent that is prepared to meet the needs of the economy.

Excellence

Build a Culture of Excellence

We will build a culture of excellence that inspires everyone to become the ‘best in class’ for our students and community. We hold ourselves accountable to delivering academics, experiences, and services of the highest quality. Our faculty and staff will continue to receive professional development across the district to continuously improve their practices.

Collaboration

Create a Collaborative and Connected Ecosystem

We will create a more collaborative and connected ecosystem to foster coordination and communication that supports student success. At each college and across the district, we will implement people, data, and technology solutions to create holistic best practices with an inclusive approach to problem solving.

Institutional Health

Develop and Improve Critical Institutional Health Measures

We will develop, monitor, and improve critical institutional health metrics that ensure financial sustainability and the well-being of our institution.

Key Performance Indicators

Access Access
Momentum Momentum
Completion Completion
Mobility Mobility
Student Experience Student Experience

Access

Unduplicated Total Enrollment
Unduplicated Credit Enrollment
Unduplicated Adult Education Enrollment
Unduplicated Continuing Education Enrollment
Credit Hour Production

Momentum

Adult Education Level Gains
First Year Fall-to-Spring Retention
Fall-to-Spring Credit Retention
College-Level Math and English Pass Rates in the First Year

Completion

IPEDS Graduation Rate
City Colleges Four-Year Outcome Measure

Mobility

Transfer with Degree
Economic Mobility*

*City Colleges will begin using this measure in the early stages of implementing this framework. As a result, there is no baseline or targets for these indicators as of the publication of this framework.  

Student Experience

City Colleges will begin using both Economic Mobility and Net Promoter Score* in the early stages of implementing this framework. As a result, there is no baseline or targets for these indicators as of the publication of this framework.

*City Colleges will begin using this measure in the early stages of implementing this framework. As a result, there is no baseline or targets for these indicators as of the publication of this framework.

CCC Core Values

City Colleges of Chicago
Strategies & Goals

Slide Create a more collaborative and
connected ecosystem to foster
coordination and communication
Slide More collaborative and
connected ecosystem to foster
coordination and communication
Slide Create a more collaborative and
connected ecosystem to foster
coordination and communication
Slide Create a more collaborative and
connected ecosystem to foster
coordination and communication